Terms of use of this web site and services
Introduction
This web site is operated by Contrado Imaging Ltd (Photo-Canvas.com
is a trade name and is included in "we" or "us"
or Contrado).
The web site provides access to a number of services that may
be used in accordance with these terms. The services include:
the ability to upload digital images to the web site or to email
digital images to us so that we can process them on your behalf;
the ability to order products of images that have been uploaded
to the web site or emailed or posted to us.
These terms govern the relationship between you and us. The web
site (and the services provided through the web site) can only
be used if you agree to these terms. You may only use the web
site in accordance with these terms.
Only persons aged eighteen years or over may agree to these terms
and use the web site or the services offered through the web site.
We may modify these terms at any time. We will post the modified
terms on the web site so note that they may alter over time. We
require that you revisit these terms when you use or return to
this web site. The modified terms will come into effect as soon
as they are posted on the web site and use of the web site (or
of any services provided through the web site) after that point
will be subject to the modified terms.
Note - Terms and Conditions of Sale are dealt with at
the purchasing stage - either at the buying stage online or on
our order forms. Please be sure to read these at the time of ordering.
If you make a telephone order to us (based on the fact that you
can't for whatever reason use the online web purchasing facility
or use the order forms) then we will alert you to the fact that
terms and conditions apply. Your provision of any payment details
would deem that the terms are accepted by you the buyer. This
will be discussed at the time of placing order.
Note - All Product Sizes are pretty accurate, but due to
the nature of making customised products by hand and one by one,
there will be marginal size differences in the finished item to
the sizes quoted on this web site. Occasionally we may substitute
materials and adjust product design to accommodate production
considerations in relation to supply or stock shortages.
Note - All Promotional Images of our products are good
guides for what we make. We do not warrant that the final item
will be exactly as per the images contained in this web site.
There are often improvements made to products that are not visible
in the promotion photographs, and there may be occasion when a
stock component may be unavailable giving rise to the need to
supply a variant of that part in the finished item.
Note - Delivery Times are stated in good faith. Wherever
a delivery time is stated, it serves as a guide timeline and we
do not warrant that the products will be with you on a specific
date. We will do our best to meet these timelines but cannot guarantee
it. Over 98% of our products are delivered inside our quoted timelines.
Images
You may upload digital images to the web site yourself or email
them to us to upload to the web site and store. Images uploaded
to the web site or emailed to us for uploading are preferred by
us to be digital images in JPEG format (.jpg), although we do
accept and work with other files formats.
Images uploaded by you or by us on your behalf which are then
turned into a personalised item will (subject to the restrictions
in these terms) be made available for viewing to other users of
this site for display in our Gallery. You have the option to decline
permission to do this at the stage of ordering.
What you are allowed to do
You may access any part of the web site that is not password
protected. Access to some parts of the site is only available
if you have a valid password. You may not access these areas without
a valid password.
You may print off one copy per visit of any individual page or
part of a page (other than your own images) of the web site for
your own personal use. Provided that you are otherwise entitled
to do so, you may print off as many copies of your own images
as you wish. In either case, you must not do any of the things
set out under "What you are not allowed to do", below.
What you are not allowed to do
You are not allowed to copy (whether by printing off onto paper,
storing on disk or in any other way), distribute (including distributing
copies), alter or tamper with in any way or otherwise use any
material contained in the web site except as set out under "what
you are allowed to do"
You are not allowed to use the web site (or to copy or use any
material from the web site) for any commercial purpose other than
to conduct a commercial transaction with Contrado.
You are not allowed to remove any copyright, trade mark or any
other intellectual property notices contained in the original
material from any material copied or printed off from the web
site.
You must keep your password secure at all times. You will be responsible
for any damage caused by unauthorised access resulting from your
failure to keep your password secure.
You are not allowed to upload, email to us or order products of
any images or other material which contain:
pornographic or obscene material;
racist material;
material that is likely to incite hatred against any person or
group;
blasphemous material;
defamatory or otherwise actionable material;
images of any criminal act;
material the use or inclusion of which infringes any copyright,
trademark or other intellectual property right of any third party;
material that breaches any applicable laws or legislation
We may at our discretion contact law enforcement authorities if
we believe that anything unlawful is occurring or has occurred
in relation to the web site (including the uploading or emailing
of any images in breach of the above restrictions). We may provide
copies of any relevant images or material to the law enforcement
authorities and in that connection may also give them access to
any personal data that is held by us.
We may without notice and at our sole discretion delete or remove
any image that has been uploaded, emailed or submitted for printing
in breach of these terms.
We may refuse to provide any further services to anyone who breaches
these terms.
You will indemnify us and our officers and employees against any
action, claim, damages, liability, costs and expenses arising
out of:
any use by you or your guests of this web site in breach of these
terms, any claim that the uploading or emailing of any images
by you or on your behalf is an infringement of any third party's
copyright, trade mark or other intellectual property rights;
any claim that the processing, printing or other dealing with
by us in accordance with these terms of any images uploaded or
emailed by you or on your behalf is an infringement of any third
party's copyright, trade mark or other intellectual property rights.
Rights
You retain all intellectual property rights, including copyright,
to the images that you have uploaded to the web site or emailed
to us.
We may delete, remove or refuse to display any at our sole discretion.
We may display, modify, print, transmit, distribute or delete
any of the images that you upload or email to us, provided that
this use is necessary in order to provide any of the services
offered by us via the web site or is otherwise allowed by these
terms.
It is a condition of allowing you to use the web site and any
services offered through it that you have the right to copy, upload
or otherwise deal with images in relation to the web site and
to allow us to process and otherwise deal with those images in
accordance with these terms. You may not upload, email to us,
request us to print or otherwise deal in relation to the web site
with any images or other material unless you have the right to
do so and to allow us to use such images or other material in
accordance with these terms. For example, you may not take photos
from another web site or other publication and do anything with
them unless you have the permission of the relevant rights owner.
Operation of the web site
We may change the format and content of the web site (or any
products or services offered by this web site) at any time.
We may terminate or suspend the operation of this web site (or
terminate or suspend provision of any products or services offered
via this web site) for support or maintenance work, in order to
update the content or for any other reason. We may do this at
any time and without notice.
You are advised to keep back ups of all material provided to us.
In particular, it is up to you to keep backup copies of images
uploaded by you or emailed to us. We will not be responsible for
keeping backups or for loss of, deletion or corruption of any
images or any other material.
Data protection
Personal data provided to us through this web site will only
be used in accordance with our privacy policy. Please read through
this carefully before proceeding. By providing your personal data
to us you are consenting to its use in accordance with our privacy
policy.
Services/ products
Once you have placed an order for any goods or services via this
web site (including any order for product or services), the order
will not be treated as having been accepted until you receive
confirmation from us that this is the case. This confirmation
may be by email or post.
The decision as to whether to accept any order from you is at
our discretion and we are not bound to do so.
We may, at our sole discretion, refund all or a proportion of
the payment made in respect of the order concerned but reserve
the right to charge in full as if the products had been dispatched.
To maintain continuity of service we reserve the right to use
alternative materials in production, to those stated on the website.
Offer codes may be published from time to time as part of a promotion.
Offer codes may provide a free item or a discount on part of an
order. Offer codes can only be used for online orders placed through
this web site. A maximum of one offer code can be specified per
order. Unless otherwise specified, postage and packing charges
will still apply to orders subject to an offer code. Further conditions
may apply and if so will be published with the relevant offer
code.
We will use our reasonable endeavours to reply promptly to all
correspondence. Such reply may be by email or by post.
Termination
We may terminate your order without notice at our sole discretion.
Once your order is terminated, your images will be removed from
our systems. We will refund any monies due in such a circumstance.
Questions or complaints
Complaints or claims must be notified to us within fourteen days
of receipt of goods, or in the case of non-delivery, in a reasonable
time after the goods were expected to arrive. See our returns
policy.
If you have a question or complaint, please contact
us.
Law and jurisdiction
These terms (and the provision of goods and services by us) are
governed by and to be interpreted in accordance with English law.
In the event of any dispute arising in relation of these terms
or in relation to the provision of any goods and services by us
the English courts will have exclusive jurisdiction over such
dispute.
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