It Shoudn't Happen, But If It's Needed We are Here To Help
If a stretched canvas print is faulty in any way you can return it to Contrado Imaging Ltd (owner of Photo-Canvas.com) within 14 days. Please call our Customer Services Department on 020 8964 6228 upon receipt of the product quoting your name or order number. A Customer Services representative will then talk you through the returns procedure. In preparation please take a digital photo of the fault and provide a detailed description and supply via email to our customer services manager. In most cases the situation can be easily remedied with email and phone verification.
Please do not send your canvas print back without contacting a member of our team first.
We are determined that you should be a happy customer and we put in huge efforts to produce the best pieces we can, but sadly human error may occasionally surface. If you are unsatisfied, raise your concern. Please note we work in accordance with these provisions:
Non-faulty goods. We cannot accept returns of Non-Faulty goods because the products have been personalised or customised specifically for you.
To return faulty goods you need to firstly contact a member of our Customer Services on 020 8964 6228. Please send written notice and return the product to Contrado Imaging Ltd (please see the Contact Us page for the address)
We will only acknowledge returned goods if they are sent using Royal Mail Signed For Recorded or Special Delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault then we will gladly reimburse your postage costs.
When we receive the item in its original state, Contrado will redo or refund monies for a faulty item. Where there is minor fault we may suggest an alternative remedy.
It is rare that any problems happen!